• Provide a full-range of training at all organizational levels, including:
  
  • Executive
  • Supervisory
  • Technical
  • Clerical
• Provide training and support ranging from basic PC applications to advanced topics for programming, systems and networking.
• Provide soft-skill training such as human resource management, team building, problem-solving and conflict resolution.
• Provide “Train the Trainer” sessions so the client can develop the capacity to conduct in-house follow-up training, if desired.
• Employ qualified and certified trainers.
• Use a comprehensive testing and evaluation methodology that has been applied very successfully over many years. A formal certificate is provided to each participant upon satisfactory completion.
• Develop tailored training programs to meet our clients specific needs based on “Best Practices” and most appropriate techniques available, such as instructor-led, computer-based or web-based training.

• General Users:
  
  • PC, Windows and Networking Fundamentals
  • MS Office Suite and Corel Office Suite
  • Internet Navigation (Netscape, Internet Explorer)
  • Basic UNIX, C Programming
• Advanced Users:
  
  • Windows: Advanced features
  • Spreadsheets: Excel, Quattro Pro
  • Databases: Oracle, Paradox, Access
  • Presentations & Desktop Publishing: Power Point, PageMaker
  • Photographic Imaging: Photoshop
  • MPAC Software Package
  • Advanced UNIX, C Programming
• System Administration, Networking and Technical Support:
  
  • UNIX, VMS, DECNet, WinNT, Pathworks
  • LAN/WAN Networks, Cisco routers, Protocols
  • Internet skills for technical users
  • Installation and Maintenance of Software Upgrades
  • Set Up and Management of a Help Desk
  • Fault Isolation, Diagnostic Techniques and Tools
• Other Specialized Experience:
  
  • Developed a Certified Network Professional curriculum
  • Conducted specialized training for uses of a large student transportation system
  • Provided technical support and training for the CIMS software package
  • Provided training and user support for several large IBM AS/400 applications
  • Developed a training curriculum and detailed evaluation methodology to train large number of employees at DWSD, Ford, Chrysler and FitzSimmons Manufacturing

Wayne State Training Partners

• Oracle Training Administrator
• Pink Elephant, ITIL IT Service Management Essentials
• Engineering GAR (Ford Motor Company)
• Education Management System for Training Contacts and Sponsors
• Ford Motor Company Worldwide Engineering Release System
• Ford Motor Company Engineering Labor Tracking System