• Plan, design and implement technically innovative, cost-effective and secure network solutions using state-of-the-art hardware, software, telecommunications, Internet and firewall technologies.
• Provide comprehensive network management and detailed statistical analysis.
• Provide comprehensive network security, including recommending and installing appropriate firewalls and/or VPNs.
• Configure, upgrade and maintain network routers and switches, as needed.
• Analyze and define the client’s existing telecommunications environment and infrastructure; recommend technically sound, cost-effective and user-friendly solutions. While maximizing the client’s existing technological investment, employ state-of-the-art technology.
• Provide integrated call center solutions using advanced technologies, such as automated call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) and interactive web response (IWR).
• Develop solutions for incorporation of voice response, telephony, Internet and e-commerce applications.
• Integrate telecommunications with other forms of information technology, such as business systems, executive information systems, decision-support systems and emergency response systems.
• Provide comprehensive, enterprise-wide, internal and external system and information security for clients’ telecommunications systems.
• Provide on-going and comprehensive technical support for daily needs of users at all organizational levels.

• CiscoWorks, CWSI, HP Overview, CA Unicenter TNG
• Cisco routers and switches, BGP Ether Channel, VLANS, Trunking, VTP, HSRP
• TCP/IP routing protocol RIP v1, RIP v2, OSPF, BGP, etc.
• Frame relay, SMDS, X.25, ATM and point-to-point serial lines DS-3, DS-1, ISDN, DSL, cable and frame relay telecommunications
• Internet technologies – voice-over IP, encryption, security VPN technology using DES/IPSEC encryption, Checkpoint VPN and Microsoft solutions

• Extensive experience in installation, configuration, deployment, testing, troubleshooting and maintenance of:
  

  Cisco routers & switches	CSUs/DSUs	Fujitsu PBX systems
  Call Accounting Systems	Remote Alarm Devices	Centigram Voicemail
  ACD/IVR systems	Dial-by-name servers	Circuit cards & related HW

• Extensive experience in implementation, testing and support of telecom software-based methodologies:
  

  Least-cost routing	Automatic route selection	Automatic alternate routing
  Classes of service	Restriction modes	Facility restriction levels
  Authorization codes	Voicemail tree/menu applications

• Experience dealing with technical requirements, telecom vendor representatives, wiring and other contractors on routine matters:
  

  Standard telephone services & repairs	Digital & analog trunking
  Design & maintenance requests	Maintaining equipment documentation

	Cisco Systems Reseller
	Nortel Networks Reseller
	Altura Communication Solution Premier Partnership

• Solaris 9 Sun Certified Network Administrator
• Cisco Certified
  • Internetwork Expert (CCIE) “Routing & Switching
  • Network Professional (CCNP) “Voice Over IP”
  • Design Professional (CCDP) “Routing & Switching”
  • Network Professional (CCNP) “Routing & Switching”
  • Design Associate (CCDA) “Routing & Switching”
  • Network Associate (CCNA) “Routing & Switching”
• Certified NetWare Engineer (CNA) “NetWare 3.x, 4.x, 5.x”
• Certified NetWare Administrator (CAN) “NetWare 3.x, 4.x, 5.x”
• Certified Networking Expert (CNX) “Ethernet” and “Associate”
• Fujitsu Certifications
  • Series III System Configuration
  • Series III Database Preparation
  • Centigram Voicemail System Configuration
  • F-9600 System Configuration, F-9600 Database Preparation, F-9600 Advanced Database, F-9600 Advanced Application